EWN
Terms & Conditions
Last Modified: August 21, 2026
ENERGY WORLDNET
Terms and Conditions
These Terms and Conditions(these “ Terms ”) govern access to and use of the Energy Worldnet proprietary software platform, software modules, content modules, and mobile applications, as well as the provision of any Professional Services offered by Energy Worldnet, LLC, a Texas limited liability company, and its affiliates (“ EWN ,” “ we ,” “ us ,” or “ our ”).
BY ACCESSING OR USING THE SUBSCRIPTION SERVICES, BY EXECUTING AN ORDER FORM, STATEMENT OF WORK, OR AGREEMENT THAT INCORPORATES THESE TERMS BY REFERENCE, OR BY PAYING AN INVOICE FOR EWN SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU ARE ACCESSING OR USING THE SUBSCRIPTION SERVICES ON BEHALF OF AN ENTITY, YOU REPRESENT AND WARRANT THAT YOU HAVE AUTHORITY TO BIND THAT ENTITY. IF YOU ARE ACCESSING AND USING THE SUBSCRIPTION SERVICES FOR YOUR INDIVIDUAL PURPOSES, YOU REPRESENT AND WARRANT THAT YOU ARE 18 YEARS OR OLDER AND UNDERSTAND AND AGREE TO THESE TERMS.
Definitions . Capitalized terms used herein have the definitions set forth in Section 17 hereof unless otherwise defined in context.
Services and Payments .
Functionality. The Subscription Services include EWN’s cloud-based learning platform and content management systems, compliance and qualification tools, reporting and analytics, mobile applications, proprietary training and evaluation content, application programming interfaces (APIs), and related support services, as may be updated from time to time.
Right to Access and Use. Subject to Customer’s payment of the Subscription Fees and Customer’s and its Authorized Users’ compliance with these Terms and, if applicable, an Agreement, Order Form, or Statement of Work, EWN grants Customer and Customer’s Authorized Users a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Subscription Services during the applicable Subscription Term solely for the Authorized Users’ personal use and Customer’s internal business operations and the training of Customer’s Authorized Users.
Automatic Renewals and Payments .
Unless Customer has enrolled in automatic renewal in accordance with Section 2.3(b), EWN will invoice Customer in advance for each renewal Subscription Term. To continue receiving the Subscription Services beyond the then-current Subscription Term, Customer must timely pay the invoice by the due date specified therein. If Customer fails to timely pay the invoice, the Subscription Services will not renew, and EWN may suspend or terminate Customer’s access to the Subscription Services without further notice.
If Customer enrolls in automatic renewal and provides EWN with electronic payment information for automatic payment processing, EWN will charge Customer’s designated payment method twenty-one (21) days before the expiration of the then-current Subscription Term for the applicable renewal Subscription Fees, unless Customer terminates the Subscription Services in accordance with Section 2.4. Customer is responsible for maintaining current, complete, and accurate payment information and may update its designated payment method through its account at any time. If EWN is unable to process Customer’s designated payment method, EWN may invoice Customer for the renewal Subscription Fees. If Customer fails to timely pay such invoice, the Subscription Services will not renew, and EWN may suspend or terminate Customer’s access to the Subscription Services without further notice.
Subscription Fees will automatically increase upon each renewal by an amount equal to the greater of (i) 5%, or (ii) the percentage increase in the Consumer Price Index (CPI-U) for the preceding 12-month period; provided, however, that EWN may apply its then-current standard pricing at renewal if such pricing results in a greater increase.
All payments are non-refundable and non-cancellable during the then-current Subscription Term unless explicitly stated otherwise in an Agreement, Order Form, or Statement of Work, as applicable. Partial use or non-use of the Subscription Services by Customer or its Authorized Users does not entitle Customer to a refund or credit. Fees are charged and earned for the provision of access to EWN’s Subscription Services and are not dependent on whether such Subscription Services are used.
If Customer deletes an individual as an Authorized User from its account and subsequently requests the reinstatement of that same individual, Customer will be required to pay a reinstatement fee before such individual will be reinstated as an Authorized User of Customer’s account.
In addition to any other rights and remedies available to EWN under these Terms or any Agreement, Order Form, or Statement of Work, EWN may suspend or terminate Customer’s access to the Subscription Services if any payment is not timely received, is declined, or otherwise cannot be successfully processed.
Cancellation of Subscription. Unless otherwise provided in an Agreement, Order Form, or Statement of Work, as applicable, Customer may elect not to renew its Subscription Services by providing EWN with written notice of non-renewal at least thirty (30) days prior to its renewal date. Notice of non-renewal shall be provided to support@ewn.com. If Customer does not timely provide notice of non-renewal, the Subscription Services shall be renewed in accordance with Section 2.3, and the applicable renewal Subscription Fees shall be invoiced or charged, as applicable. For the avoidance of doubt, if Customer has agreed to a Committed Term longer than one year in its Order Form, Customer may not cancel or elect not to renew its Subscription Services until it has honored the full Committed Term.
Third-Party Payment Processor and Security. Payments made online for the Services are processed by and through Unaric and Authorize.net. Unaric automates payment processing and works with Authorize.net to provide a secure gateway for payment processing related to the Services. Unaric’s Privacy Policy can be found here: https://www.unaric.com/policies/privacy-policy and Authorize.net’s Privacy Notice can be found here: https://www.visa.com/en-us/legal/global-privacy-notice. Customer acknowledges and agrees that payment processing is subject to the additional terms, conditions, notices, and policies of these third-party payment processors. EWN does not store full credit card details on its servers. All transactions processed by the payment processors are encrypted and comply with PCI-DSS standards. However, Customer acknowledges that information transmitted over the internet, including payment card information, may be susceptible to interception, misuse, hacking, theft and/or fraud.
Disputed Charges. If Customer believes a payment was made in error, please contact EWN at support@ewn.com before initiating a chargeback or dispute with your payment provider. Unauthorized or unwarranted chargebacks may result in suspension or termination of the Services. Disputes regarding invoiced amounts are subject to the notice and dispute resolution procedures set forth in an Agreement, Order Form, or Statement of Work, as applicable.
Payment Representations. Customer represents, warrants, and covenants to EWN as follows:
the individual providing payment information on behalf of Customer is duly authorized to act on behalf of, and to bind, Customer to these Terms and to all payment obligations arising hereunder;
all information the individual provides in connection with the payment, including but not limited to customer details, payment information, and contact information, is true, accurate, current, and complete;
the individual is the authorized holder of the credit card, debit card, or other payment method used to submit payment, or the individual has obtained all necessary authorizations to use such payment method for this transaction;
Customer maintains sufficient funds and/or credit to pay all required fees, and Customer is responsible for all charges incurred on the payment method provided, including any fees or penalties imposed by a financial institution; and
Customer and the individual submitting payment on its behalf are not using the payment portal for any unlawful, unauthorized, or fraudulent purpose, nor will they attempt to circumvent any security features of the payment portal.
If EWN determines, in its sole discretion, that any representation or warranty made is or becomes untrue, inaccurate, or incomplete, EWN reserves the right to suspend or terminate access to the payment portal and Services to the account to which the payment relates, and/or to take any other action permitted by law or contract.
Accounts, Users, Administration, and Support .
Account Responsibility. Customer is responsible for all access to and use of the Subscription Services under its account, whether or not authorized, and for ensuring that all Authorized Users comply with these Terms.
User Administration. Customer is solely responsible for designating administrators, assigning user permissions, and managing access levels. EWN may rely on instructions from Customer’s designated administrators.
Credentials and Security. Customer shall safeguard all access credentials and notify EWN promptly of any suspected unauthorized access. EWN shall not be liable for losses caused by Customer’s failure to protect credentials.
Support. EWN offers phone and email support. Support is available from 7:00 a.m. to 5:30 p.m. Central Time Monday through Friday, except state and national holidays. EWN support may be reached toll-free at 855-396-5267 or by email at support@ewn.com.
Acceptable Use and Conduct .
Compliance with Law. Customer and its Authorized Users shall use the Subscription Services in compliance with all applicable laws, regulations, and industry standards, including those relating to data protection, workplace safety, and training compliance.
Prohibited Activities. Customer shall not, and shall not permit any Authorized User or third party to:
copy, modify, adapt, or create derivative works of the Services or EWN Materials;
reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or underlying structure;
access or use the Services to develop or support a competing product or service;
sublicense, distribute, sell, lease, or otherwise make the Services available to third parties;
circumvent or interfere with security features or access controls;
upload malicious code, viruses, or other harmful materials;
use the Services in violation of third-party rights or applicable law; or
use the Services other than as expressly permitted under these Terms.
Mobile Application Terms .
App License. Subject to your compliance with these Terms, EWN grants Customer and its Authorized Users a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use one (1) copy of the EWN app on a single mobile device that Customer or its Authorized Users own or control, solely for the Authorized Users’ personal, non-commercial educational purposes and Customer’s internal business training purposes. This license does not grant any right, title, or interest in or to the app or its content, except for the limited use rights expressly set forth herein.
Third-Party Beneficiary. Customer acknowledges and agrees that these Terms constitute an agreement between Customer and EWN only, and not with Apple Inc., Google LLC, or any other third-party application marketplace provider (each, an “ App Store Provider ”). EWN, not the App Store Provider, is solely responsible for EWN’s mobile application and its content. Your use of the EWN app must comply with the applicable App Store Provider’s terms of service then in effect. Customer further acknowledges that the App Store Provider has no obligation whatsoever to furnish any maintenance or support services with respect to the EWN app. To the maximum extent permitted by applicable law, the App Store Provider shall have no warranty obligation with respect to the EWN app. Customer acknowledges that Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms as they relate to your license of the EWN app on iOS devices, and that Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
Push Notifications. By installing and using the EWN app, Authorized Users may elect to receive push notifications from EWN. Push notifications may include course reminders, assignment deadlines, administrative messages, account alerts, and promotional communications. Customer and its Authorized Users consent to receiving push notifications upon enabling this feature on their device. Customer and its Authorized Users may withdraw consent and opt out of receiving push notifications at any time by adjusting the notification settings on the mobile device or within the app settings menu. Opting out of push notifications will not affect the ability to use the core features of the app, although doing so may affect time-sensitive course communications. Certain transactional or administrative notifications (such as security alerts or changes to these Terms) may be delivered through alternative means (e.g., email or in-app messaging) even if Customer or its Authorized Users have opted out of push notifications.
Professional Services . To the extent EWN provides Professional Services under a SOW, EWN warrants that such Professional Services shall be performed in a professional and workmanlike manner consistent with generally accepted industry standards. Customer’s sole and exclusive remedy for breach of this warranty shall be the reperformance of the applicable Professional Services or, if reperformance is not commercially practicable, a refund of the fees paid for the non-conforming services.
ILT Offerings . The Instructor Led Trainings offered by EWN are subject to the additional terms and conditions found here: https://www.energyworldnet.com/training-and-education (the “ ILT Terms ”). In the event of a conflict between the ILT Terms and these Terms, the ILT Terms shall govern in relation to any ILT offering.
Intellectual Property Rights .
EWN Rights. EWN retains all right, title, and interest in and to the Services and EWN Materials, including all intellectual property rights therein. No ownership rights are transferred to Customer. Except for the limited licensed rights expressly granted herein, EWN reserves all rights in and to the Services and EWN Materials.
Customer Rights. Customer retains all right, title, and interest in and to Customer Data, including all records relating to Customer’s and its Authorized Users’ use of the Services, such as training records, evaluation results, certifications, and completion data. For clarity, Customer Data does not include the Services or EWN Materials.
License. To the extent that any EWN intellectual property is contained in any report or deliverables provided to Customer in connection with the Services, EWN grants Customer a non-exclusive, non-transferable license to use the EWN intellectual property solely as necessary to make use of the report or deliverable for Customer’s internal business purposes.
Restrictions on Use. Customer shall not, and shall ensure that its Authorized Users do not:
remove or modify any program markings or any notice of EWN or its proprietary rights;
make the programs or materials resulting from the Services available in any manner to any third party for use in the third party’s business operations;
modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Services, or access or use the Services in order to build or support, and/or assist a third party in building or supporting, products or Services competitive to EWN;
bypass or breach any security device or protection used by the Services; or
access or use the Services or EWN Materials in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any third party or that violates any applicable laws, rules, or regulations.
Use of Downloaded Content. Use of the EWN App may permit Customer and its Authorized Users to download certain course materials (“ Downloaded Content ”) for temporary offline viewing on authorized devices. Customer acknowledges and agrees that:
Downloaded Content is protected by digital rights management (“ DRM ”) technology, encryption, or other technological protection measures. Customer shall not circumvent, disable, reverse-engineer, or otherwise interfere with any such protections. Any attempt to do so constitutes a material breach of these Terms and Conditions and may violate the Digital Millennium Copyright Act (17 U.S.C. § 1201) and the Texas Harmful Access by Computer Act (Tex. Penal Code § 33.02).
Downloaded Content is licensed, not sold, and remains the exclusive intellectual property of EWN or its licensors. Customer’s right to access Downloaded Content offline is limited to the term of its active subscription or enrollment period, and such content will automatically expire or become inaccessible upon termination or expiration of Customer’s account.
Downloaded Content is authorized for use solely on the single registered device from which it was downloaded.
EWN reserves the right to limit the amount of content available for offline download, to set expiration periods for Downloaded Content, and to revoke access to Downloaded Content at any time for licensing, security, or legal compliance reasons.
Conditional Rights. The rights granted to Customer under these Terms are conditioned on Customer agreeing that no part of the Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means (unless Customer has received EWN’s prior written consent).
Customer Data and Data Security .
License to Customer Data. Customer grants EWN a limited, non-exclusive license to host, process, transmit, and use Customer Data solely as necessary to provide the Services and as permitted by EWN’s Privacy Policy. EWN’s processing of Customer Data is subject to these Terms and the Privacy Policy.
Data Security. EWN shall implement commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, disclosure, or destruction.
Suspension; Termination . EWN may suspend access to the Services immediately if Customer or any Authorized User violates these Terms, poses a security risk, or uses the Services unlawfully. Upon termination or expiration of Customer’s rights, Customer shall cease all use of the Services and EWN Materials.
Warranties and Disclaimers .
Disclaimer of Warranties. THE SERVICES AND EWN MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EWN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
No Regulatory Reliance. EWN DOES NOT WARRANT THAT USE OF THE SERVICES OR ANY TRAINING OR COMPLIANCE MATERIALS WILL SATISFY ANY REGULATORY OR LEGAL REQUIREMENT. CUSTOMER IS SOLELY RESPONSIBLE FOR COMPLIANCE OBLIGATIONS AND DETERMINATIONS.
Limitation of Liability . TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, REGARDLESS OF THE THEORY OF LIABILITY. IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES, AN AGREEMENT, ORDER FORM, SOW, OR THESE TERMS EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO EWN DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; PROVIDED THAT THE FOREGOING CAP SHALL NOT APPLY TO (A) A PARTY’S INDEMNIFICATION OBLIGATIONS EXPRESSLY SET FORTH IN THESE TERMS, (B) A PARTY’S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS, OR (C) A PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
Indemnification .
EWN Indemnity. EWN will indemnify, defend, and hold Customer harmless against any third-party claim alleging that Customer’s authorized use of the Subscription Services directly infringes a United States patent, copyright, or trade secret (an “ IP Claim ”), and will pay any damages and reasonable attorneys’ fees that are attributable to such IP Claim and are awarded in a final judgment against Customer by a court of competent jurisdiction or as set forth in a settlement agreement agreed to by EWN. EWN’s indemnification obligations are conditioned on Customer: (a) promptly notifying EWN in writing of the IP Claim; (b) granting EWN sole control of the defense and settlement of the IP Claim (except that EWN may not settle any IP Claim that imposes any admission of liability or non-monetary obligation on Customer without Customer’s prior written consent, not to be unreasonably withheld); and (c) providing reasonable cooperation and assistance, at EWN’s expense.
Exclusions. EWN has no obligation to indemnify to the extent an IP Claim arises from: (a) Customer Data or non-EWN content or materials; (b) combinations of the Subscription Services with products, services, data, or processes not provided by EWN; (c) modifications to the Subscription Services not made by EWN; (d) Customer’s failure to use updates, upgrades, or fixes provided by EWN; or (e) use of the Subscription Services in violation of any Agreement, Order Form, SOW, these Terms, or any applicable law, rule, or regulation.
Infringement Remedies. If the Subscription Services (or any component thereof) become, or in EWN’s opinion are likely to become, the subject of an IP Claim, then EWN may, at its option and expense: (a) procure the right for Customer to continue using the Subscription Services as permitted herein; (b) modify or replace the affected portion of the Subscription Services with a substantially equivalent service that is non-infringing; or (c) terminate the affected portion of the Subscription Services and refund to Customer any pre-paid, unused fees for the terminated period of the Subscription Term attributable to those Subscription Services. THIS SECTION 13 STATES CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES, AND EWN’S ENTIRE LIABILITY, FOR ANY IP CLAIM.
Customer Indemnity. Customer will indemnify, defend, and hold EWN and its officers, directors, employees, agents, and successors and assigns harmless against any third-party claim arising out of or resulting from: (a) EWN’s use of the Customer Data in connection with the provision of the Services or as otherwise permitted by these Terms; (b) Customer’s or its Authorized Users’ use of the Services in violation of these Terms or any Agreement, Order Form, or SOW between the Parties; or (c) Customer’s or its Authorized Users’ violation of applicable laws, rules, or regulations. Customer’s indemnification obligations are conditioned on EWN: (i) promptly notifying Customer in writing; (ii) granting Customer sole control of the defense and settlement (except that Customer may not settle any claim that imposes any admission of liability or non-monetary obligation on EWN without EWN’s prior written consent, not to be unreasonably withheld); and (iii) providing reasonable cooperation and assistance, at Customer’s expense.
Modifications . EWN may modify these Terms from time to time. The last modified date on the first page will be updated when a substantive modification has occurred. Continued use of the Services constitutes acceptance of the updated Terms.
Dispute Resolution; Governing Law.
Informal Resolution. The Parties shall use commercially reasonable efforts to resolve any dispute, claim, or controversy arising out of or relating to the Services, Agreement, Order Form, SOW, or these Terms through good faith negotiations between authorized representatives of the Parties. If the Parties are unable to resolve the dispute within 60 days after written notice of the dispute by one Party to the other, either Party may pursue resolution as set forth below.
Binding Arbitration. Except for claims seeking injunctive or equitable relief for misuse of intellectual property or breach of confidentiality, any dispute, claim, or controversy arising out of or relating to the Services, Agreement, Order Form, SOW, or these Terms, including the formation, interpretation, breach, or termination thereof, shall be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single neutral arbitrator, seated in Fort Worth, Texas. Judgment on the arbitral award may be entered in any court of competent jurisdiction.
Arbitration Procedures and Costs. The Federal Arbitration Act shall govern the interpretation and enforcement of this arbitration provision. Each Party shall bear its own attorneys’ fees, costs, and expenses, and the Parties shall share equally the fees and expenses of the arbitrator, unless the arbitrator determines otherwise in an award. The arbitrator may award reasonable attorneys’ fees and costs to the prevailing Party to the extent permitted by applicable law.
Waiver of Jury Trial. THE PARTIES ACKNOWLEDGE AND AGREE THAT, BY ENTERING INTO THESE TERMS, THEY ARE WAIVING ANY RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION WITH RESPECT TO ANY DISPUTE COVERED BY THIS SECTION.
Governing Law. The provision and use of the Services, these Terms, all Agreements, Order Forms, and SOWs shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of laws principles.
Order of Precedence . In the event of any conflict or inconsistency among these Terms, the Agreement entered into between Customer and EWN, or any Order Form or Statement of Work, the following order of precedence applies solely to the extent necessary to resolve such conflict: (1) the applicable Order Form, but only with respect to the Subscription Services expressly licensed therein; (2) the applicable Statement of Work, but only with respect to the Professional Services expressly described therein; (3) the Agreement, if applicable; and (4) these Terms.
Defined Terms . In addition to terms defined within the body hereof, the following terms have the meanings set forth below:
“Agreement” means an Energy Worldnet Master Agreement or other titled agreement between Customer and EWN that provides contractual terms for the provision of the Services to Customer.
“Authorized Users” means Customer’s employees, contractors, and agents who are authorized by Customer to access and use the Subscription Services under Customer’s account in accordance with these Terms and, if applicable, the Agreement.
“Committed Term” means the number of Subscription Terms to which Customer has contractually committed in an Order Form.
“Customer” or “you/your” means a party that has entered into an Agreement, Order Form, or Statement of Work or paid an invoice in which EWN has agreed to provide Services to that party and/or that permits that party’s Authorized Users to access and use the Services.
“Customer Data” means data and content made available by Customer or its Authorized Users in connection with the Services, but excluding EWN Materials and Usage Data.
“EWN Materials” means the software, platforms, modules, content, evaluation materials, documentation, interfaces, and other content, materials, or information provided or made available by EWN in connection with the Services, and including all intellectual property rights therein, but excluding the Customer Data.
“Instructor Led Trainings” or “ILT” means scheduled instructor-led trainings.
“Order Form” means an ordering document executed by the Parties that identifies the Subscription Services (and any applicable usage parameters), the Subscription Term, and pricing.
“Party” or “Parties” means EWN and Customer.
“Professional Services” means implementation, configuration, training, consulting, or other professional services performed by EWN as expressly set forth in an applicable Statement of Work.
“Services” means, individually and collectively, the Subscription Services, the Professional Services, and any related services, support, or functionality provided by EWN.
“Subscription Fees” means fees for the Subscription Services as set forth in an Order Form and/or Invoice.
“Subscription Services” means EWN’s hosted software platform, software modules, mobile applications, and licensed content libraries, including but not limited to EWN’s Learning and Content Management System (LCMS), Operator Qualification (OQ) content library, and OSHA content library, made available to Customer and/or Customer’s Authorized Users on a licensed subscription basis.
“Subscription Term” means the one (1) year period from Customer’s subscription start date or renewal date, as applicable.
“Statement of Work” or “SOW” means a written statement of work executed by the Parties that describes Professional Services to be performed by EWN.
“Usage Data” means data derived from the use of the Services in an aggregated manner that does not identify Customer or Authorized User.
Survival . The obligations contained in Sections 4, 8, 10, 11, 12, 13, 15, 16, 17, and 18, as well as in Subsections 5.2, 9.1, and 9.2, will survive expiration or termination of any Agreement, Order Form, SOW, or the provision of Services.
